Frequently Asked Questions

Bridal

Why aren't the prices listed in the descriptions for bridal makeup services?


Because every bridal client need is different, all rates must be requested through email for anything bridal. In that email, please include all of the main details (venue location, date, number of people needing makeup, etc). The pricing depends on your answers to those wedding details I requested.




Is booking a trial mandatory?


Short answer, yes. On most wedding days, time goes by EXTREMEly fast so we will not have time to waste. Booking a trial will eliminate any issues the day of so we can swiftly move through your makeup and you can enjoy your day. During your trial, we will not only discuss what you desire to look like on your wedding day but we will try out two different looks on you AND go through the bridal contract together. Luckily, all of my bridal makeup packages include a trial so if you book your wedding day with me, you're all set! However, should yoi decide to book the trial first before booking our wedding, should you decide to book with me, the cost will be deducted from your package total.




How should I inquire about your bridal pricing and availability?


This easiest way is inquire is to complete my bridal inquiry form under the "Bridal Services" tab. Another option is to send me an email with all of your wedding details to (thefabfaced@gmail.com). However, I will still redirect you to my form if you email me.




Once I complete your bridal inquiry form, what happens next?


I will send you a quote within 48 hours of submission based on the responses on your form. Each quote will have a detailed timeline for your wedding day, if needed, and any packages I have available for your big day.




What if I want to talk to you on the phone?


I will send you a quote with all of my packages and details of each one. However, if you still want me to call you after seeing the packages and you have more questions, we can schedule a brief phone call.





Appointment Info

Where is your studio located?


My studio is located on the East End of Henrico County (Richmond, VA) near the Fairfield-Henrico County Public Library. Once you have booked your appointment, I will email you my address within 48 hours of your appointment time. Please be on the lookout for this email as you will be asked in that email confirm receipt.




Can I bring someone with me?


NO. Please do NOT bring anyone with you to your appointment. No boyfriends/husbands, no cousins, kids, best friends, etc. If you don't drive, your ride will need to stay outside or drop you off/pick you up. Having someone else in my space while I am working diverts my attention away from you, as the paying client. If there is someone interested in learning my techniques, they can email me to set up a one-on-one lesson for a fee. I apologize for any inconvenience.




Do you offer a "just eyes" package?


No.




Do I have to take a "before" picture?


Absolutely not! I appreciate when clients allow me to take those pictures because it allows potential clients to see what kind of transformation I am capable of if given the opportunity. However, they are not mandatory.




I have allergies. Do you need to know this?


YES! I need to know if you have any makeup related allergies. For instance, if you are allergic to latex, I would need to use an alternative lash glue on your lashes. If you fail to mention it and you have a reaction, I cannot be held responsible legally. Even if you're not sure if you're allergic but you've had some type of irritation with certain products, please let me know.




I would rather you travel to me for my appointment? How should I proceed?


For any type of traveling appointment or event, please email me at thefabfaced@gmail.com. I will need to know all of the details for the boking such as date, desired time, number of people needing service, location, etc.




There's a date that I want but that day is blocked for booking. What should I do?


Because of my personal schedule, there will be certain times and/or days blocked for booking. However, there are times when I can accomodate you. You can just send me an email or fill out the "Contact Me" form on this site. Please include all of the details of what you need in the email or on the form.




Do you have experience doing makeup with all races?


YES! I have done makeup for women of every shade, race, ethnicity, etc. For pictures of my work, please check out my galleries on this site as well as my Instagram and Facebook page.




I had an appointment, but I need to cancel last minute. Is my deposit refundable?


NO! If you need to cancel your appointment, you may cancel your appointment within 48 hours of your appointment time. However, the deposit paid is NON-REFUNDABLE AND NON-TRANSFERABLE under any circumstances.




How far in advance can I book an appointment?


My calendar will allow you to book an appointment within 30 days in advance. If you would like to book a date greater than 30 days in advance, please send me an email at: thefabfaced@gmail.com




Can I pay my balance with cash?


No. All payments can be made via credit/debit card.




Do I need to get my eyebrows done before service?


Yes, that would be much appreciated. However, it is not mandatory. Brows frame your entire face. If your brows are not done, it will take away from your final makeup look.




I'm running behind and I know I'll be late for my appointment. Is there a late fee?


Yes, there is an automatic late fee of $25 that will be added to your balance if you're more than 10 minutes late to your appointment. After 15 minutes and no communication, you will be considered a no call, no show, you will not be able to book with me again and you will be charged the balance for the appointment.




If I bring my own lashes or products, will the price for services decrease.


No, the price will not change no matter what you decide to bring of your own.





Photo Shoots

Can you come on set for a photo shoot?


I most certainly can. Just keep in mind, there is a higher cost for traveling appointments.




How do you charge for photo shoots?


Short answer - it depends. Please email me withall of the details of your shoot. For instance, I need to know if you need multiple people serviced or if you want more than one look, etc...





COVID-19

How has your sanitation standards changed since the pandemic started?


Great question. Fortunately, I have always maintained a clean, sanitized work environment. However, with the present situation, I have added a few more safeguards to protect my clients and myself.




What new sanitation safeguards should potential clients expect upon arrival to your studio and/or on-location work space?


- Clients should wear a mask upon entering my studio or work space. The client will take off the mask once the skin products need to be applied. - Clients will be required to use hand sanitizer upon arrival to my studio or work space. - Lead times in between appointments will be extended to ensure the space is adequately sanitized before the next client arrives. - I will be wearing a mask, gloves (and possibly a face shield) so don't be alarmed! - On days when I have back to back clients at my studio, the next client will be asked to wait in their car until their actual appointment start time. Unfortunately, clients will not be allowed in the space any earlier due to new sanitation safeguards. With wedding makeup services, the next client will be called when I am ready to begin service. No one else will be alllowed in my immediate space while working. - Nothing new, but clients CANNOT bring anyone with them to their appointment. NO kids, NO family members, NO significant others, etc. NO EXCEPTIONS.





The Fab Faced